Getting a good review takes work. What you do once you get it can make a serious difference to your bottom line.
There may be some suckage to Yelp, but it’s not all bad. Here’s my take.
All good reviews aren’t good and all bad reviews aren’t bad. How you respond helps shape which is which.
A recent study ads a couple of interesting twists to what we always thought we knew about reviews.
The good, the bad, the obvious